Report a service issue

Report a service issue so the administration or provider can follow up.

4 min read

Before you start

Explain what is happening, when it began, and who it affects.

Attach a photo, bill, meter reading, or screenshot.

Keep your phone number and email up to date.

Open the service you want to report.

Choose the type of problem.

Include specific details.

Add useful evidence.

Track the request from the app.

Urgent situations

Use emergency channels for leaks, electrical risks, or serious damage.

Avoid duplicate requests

Update the existing case if you already reported it.

Your feedback helps us improve.