Liveen
ES

Operations

Traceable requests that move every case forward

Receive every case with the information your team needs, assign owners, and keep residents and management informed through one connected workflow.

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Traceable request management in Liveen

Traceable requests

Every request, visible from start to finish

Review open cases, owners, priorities, and response times from a dashboard designed for organized action.

Resident requests dashboard in Liveen

Requests under control

01

Capture every request with complete information

Bring the resident, unit, category, description, and evidence into one form so work starts without missing details.

  • Resident and unit details linked to the case.
  • Category, description, and attachments kept organized.
  • Priority, owner, and due date defined from the start.
Request creation form in Liveen
02

Assign owners and set priorities

Manage every case from its record: assign the right team member, adjust priority, and set the response deadline.

  • Editable owner and priority.
  • Status and due date always visible.
  • Internal notes for coordinated follow-up.
Managing the owner, priority, and status of a resident request
03

Reply from the same case record

Review the complete conversation, write the response, and attach supporting files without changing tools.

  • Conversation visible to management and residents.
  • Supporting files included with the response.
  • Resident notification handled in the same workflow.
Replying to a resident from a request case record
04

Resolve every case without losing traceability

Close the request with a clear resolution while preserving the complete history of statuses, owners, and responses.

  • Management outcome fully documented.
  • Status history available for review.
  • Closure communicated clearly to the resident.
Resolved resident request with conversation and status history

See how traceable requests bring order to your operation

Schedule a conversation with our team and learn how Liveen can help you respond to every request with greater clarity.

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