Track, change, or cancel an order
Review the status of your purchases and learn what to do when you need to change them.
4 min readBefore you start
An existing order
You need a registered purchase.
Response time
Available changes depend on the order status.
An available channel
Some providers allow direct contact or Liveen support.
Open Marketplace history
Review your recent orders.
Select the order
Check its status, products, and delivery.
Request a change or cancellation
Use the available option when the status allows it.
Wait for confirmation
The provider or support team will review the request.
Keep the record
Save the related messages or receipts.
Notes
Order in preparation
Changes may no longer be available.
Refunds
They depend on the provider, payment gateway, and purchase status.
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