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What is Liveen and what is it for?Liveen brings community, payments, marketplace, services, and communication together in one app for residents and administrators.3 min readDownload and install LiveenInstall Liveen on your phone and get the app ready to use.3 min readCreate your account for the first timeRegister your account to access the features available in your community.3 min readLink your account to a unitConnect your profile to your apartment, house, or residential unit to access private features.3 min readExplore the main menuLearn what Liveen’s main sections are and what you can do in each one.3 min readGet help from LiveenFind quick answers or contact support when you have a question.3 min read
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Sign in to LiveenAccess your account to review your community and use the available features.3 min readRecover your passwordReset your password if you cannot remember how to sign in.3 min readUpdate your personal informationKeep your information current so you can receive updates and support without issues.3 min readChange your unit or communityRequest a change when you move or need to link your account to another unit.3 min readConfigure notificationsChoose which updates you receive so you stay informed without being overwhelmed.3 min readSign out or protect your accountLearn how to sign out of Liveen and keep your account secure on shared devices.3 min read
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Pay a fee with LiveenLearn how to pay your administration fees quickly and securely.3 min readAvailable payment methodsLearn which options you can use to pay fees and services through Liveen.2 min readPay overdue feesIdentify and pay overdue fees in Liveen to keep your unit up to date.3 min readSet up automatic paymentsSet up automatic payments so your fees are paid on time without repeating the process each month.4 min readPay utility bills with LiveenPay utility bills through Liveen when this option is enabled for your unit.3 min readSchedule and review usageReview usage, schedule inspections, or request follow-up when the service allows it.3 min readReport a service issueReport a service issue so the administration or provider can follow up.4 min readReview service historyReview payments, usage, requests, and receipts related to your services.2 min readFind your receiptsFind payment receipts whenever you need to review or download them.2 min readRequest a receiptRequest help when you cannot find a receipt or need it in a specific format.3 min readWhat to do when a payment is pendingLearn what a pending payment means and what to do before repeating the transaction.4 min readContact the administration teamContact the administration when you need help with payments, services, or receipts.2 min read
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What is Liveen AI?Meet Liveen’s intelligent assistant and learn how it can help with everyday community life.3 min readAsk about payments, bookings, or servicesUse Liveen AI to get guidance on frequently used features.3 min readUse voice commandsAsk questions by speaking when the voice option is available.3 min readConfirm actions suggested by Liveen AILearn when to review and approve an action before it runs.3 min readLiveen AI limitationsLearn what the assistant can and should not do.3 min readReport an incorrect answerHelp improve Liveen AI when an answer is not useful or appears incorrect.3 min read
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Buy products on MarketplaceLearn how to buy products available to your community through Liveen.3 min readShop at supermarketsBuy groceries from providers enabled in Liveen.3 min readShop at pharmaciesOrder available pharmacy products for delivery to your community.3 min readBuy pet productsFind food, accessories, and other products for your pets.3 min readShop the healthy marketplaceBuy healthy food and products available in your area.3 min readTrack, change, or cancel an orderReview the status of your purchases and learn what to do when you need to change them.4 min read
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Request a home serviceRequest maintenance, cleaning, or repair services through Liveen.3 min readSchedule maintenance or a repairSchedule a technical visit to inspect or repair a problem in your home.3 min readRequest home cleaningSchedule cleaning services when they are available in your community.3 min readAuthorize provider accessAuthorize access when a service provider will visit your unit.3 min readPay for a home serviceComplete payment for services booked through Liveen.3 min readReport a home service issueReport an issue with the fulfillment, quality, or charge for a service.4 min read
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Review your unit informationReview the main details for your apartment, house, or residential unit.3 min readUpdate household residentsKeep the information for everyone who lives in your unit up to date.3 min readRegister vehicles and accessAdd vehicles associated with your unit to simplify access control.3 min readRegister petsKeep your pets’ information up to date within your unit.3 min readReview your unit documentsFind important documents related to your home or community.3 min readCreate requests for the administrationSubmit requests related to your unit and track them through Liveen.3 min readUpdate your unit informationRequest corrections when your home information does not match.3 min read
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How we protect your informationLearn about the general measures that help protect your data, payments, and community.3 min readResident verificationLearn why some features require verification that you belong to a unit.3 min readManage device permissionsManage permissions for your camera, microphone, location, and notifications.3 min readBlock or report contentReport messages, posts, or behavior that affects your community.3 min readPayment securityReview recommendations for making secure payments through Liveen.3 min readDelete or close your accountReview what you need to know before requesting account deletion or closure.4 min readRecognize suspicious messagesLearn how to identify fraud or impersonation attempts related to Liveen.3 min read
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